Website Maintenance

Because your Website won't magically fix itself

YOU DEPEND ON IT

Don't let this happen to your Website.
website maintenance murreita, temecula, riverside

3rd-party errors

One of many messages your Website may be sending visitors.

Almost every business owner appreciates having a Website. Some however create a site using DIY tools, launch it and never look at it again - never updated, never secured.

If your Website is not maintained on a regular basis, at least monthly, the framework is already out of date - that's a fact. This in itself poses security and/or feature issues that undoubtedly impact a visitor's experience. Something doesn't look right or doesn't work as expected, your potential customers are not just going to a competitor's Website, they're now less inspired to return to yours.

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Meet your Website manager

Content Optimization, Security, Backups and more. 
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Optimization

Google is one of many search engines that rank Websites based on several factors including page load time. Optimization is all about making your Website content as 'slim' as possible without sacrificing quality. This ensures faster page load times, helps your Website rank higher, and provides a seamless experience to even a mobile visitor.

Beware of people who advertise "Website maintenance Plans," but don't offer optimization services - probably because it's a technical and time-consuming task most Website owners would never know to ask for. Not only do I optimize your Website content, but I provide you with a comprehensive before/after report (upon request) to see what you paid for.

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Security

We secure our offices with locks, cameras, even security guards, but secure our Website, server and e-mail accounts with an "admin" user name and a "0123456789" password. Almost comical considering a Website built on a content management or e-commerce platform (WordPress, Joomla, Drupal, Magenta, etc.) is under brute-force-attack every minute. That's a fact.

Any rookie hacker can easily access your log-in page, and within seconds discover your account username, leaving the last part of the equation to a password bot. If someone sold you on 'hiding' your Website log-in page as a way to counter these attacks, this probably seemed cool until the page was rediscovered within hours. Instead of gimmicks, I implement coding restrictions that deny access to sensitive files at the directory-level, which better hardens your Website and Web sever against snooping and hacking.

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Update & Backup

Website Updates - unless your Website was hand-coded with basic HTML, it was built on a framework that has a database back-end. That framework is essentially software in a constant state of update - every month the developers improve and add features, and correct holes that hackers exploited. And while these updates are a necessity, they may break something. This is just one instance when a good backup saves the day.

Website Backups - "the most expensive backup is the one you never do" making this alone worth the price of admission! All files and connected databases are copied to another location, at a preset time so if your content is accidentally deleted, the site layout is broken or the site is hacked, the entire Website can be restored to the last good backup within a few hours.

The alternative - rebuild from memory.

Basic

Maintain

$75/month

  • Website files & database backup (daily or weekly)
  • Code patches & updates (Website)

Complete

Manage

$190/month

  • Website files & database backup (daily or weekly)
  • Code patches & updates (Website)
  • Code patches & updates (Web Server)
  • Optimize page content & code to improve load time (2 pages/month)
  • Optimize Website database (repair or purge out-of-date tables, remove transient data)
  • New page copywriting (2 pages/month)
  • Correct readability & grammar issues (2 pages/month)
  • Monitor admin log-in page access
  • Deny suspicious IP access attempts (brute-force attacks)
  • Harden file directories against hacking
  • Monitor Website file integrity
Plans are paid annually. Monthly fees reflect a 20% discount from a per-incident fee

Website Maintenance is important

  • For securing the center of your advertising universe - your Website.
  • For providing a better experience, even to visitors on a mobile device.
  • For ranking your Website higher on search engine result pages.
  • For restoring your entire Website in the event of an accidental deletion or hack.
  • Because your Website will get more visits in a day than your business will in a month.

Website Maintenance frequently asked questions

  • My secretary says her son knows HTML, why not hire him?

    HTML has significantly advanced since the days of being the only method to build a Web page. We now have almost as many coding 'flavors' as Baskin-Robbins; HTML5, PHP, CSS3, JavaScript, Ruby, Perl, and on and on. If your employee's son has the skills to WOW Web-savvy visitors with marketable content, rank your site higher in search results and harden the site and server against hack attempts, I say ride that train until it derails! If your Website or server crashes as a result, the fix may be days away and the cost may be significant.

    If you choose to simply ignore your Website, keep in mind there's no secret sauce - it will not magically update itself, thwart hackers or rank higher within search engine results. Someone has to manage and optimize content, someone has to update the codebase and someone has to keep the site and hosting environment secure.

    The answer to this question is essentially; how important is your business Website?

  • It's a Website. Just set-it and forget-it, right?

    If your business relies on a delivery vehicle, how often do you schedule maintenance - every month, once a year or never? Not maintaining your Website is kind of like never changing the oil in that truck - when the engine seizes up, a competitor will happily make those missed deliveries to your old customers.

    "Website Maintenance" is not a gimmick service - unless you have mad coding skills and can manage a Web server, this is essential to keeping your online presence functioning AKA making money. Your Website is a 24/7 billboard for your services and products, able to generate substantially more profit than any other type of advertising, and software patches, updates, even the occasional Web server upgrade will keep your Website functioning and secure.

    A Website Maintenance plan can prevent any of the following...

    • Hacked - to spread their messages, prospering underground communities prey on Websites with out-dated code frameworks. After thousands of visitors see the new (and defaced) page, that business brand and credibility is instantly, sometimes permanently, damaged.
    • "Page not found." This standard auto-generated message is displayed when the Web server can't 'find' page content. Most potential customers will simply look elsewhere for that service or product.
    • Search Engine blacklisted - the Website has been flagged by search engines as a security risk, typically due to a non-existent secure socket layer certificate (SSL) or reports of malicious content.

    If any of these issue occur, they are typically corrected within hours instead of days or months.

    Still not convinced? Statistics prove that billions, not millions, of people have mobile access to the Web. If your Website is not properly maintained, chances increase every day of losing potential customers to competitors. Without those customers, you're out of business. So how much is that worth?

  • So what exactly am I paying for?

    Website Maintenance has two components; "Maintain" and "Manage." Maintain covers the back-end security aspects of a Website, such as backups and code updates. Manage primarily covers content, which is the 'message' you want visitors to see.

    • Do you have pages with 'buy-me-now' advertising that is confusing due to grammatical and sentence structure issues? I provide professional copywriting that will establish your legitimacy and make page content easier-to-consume by Humans and search engines.
    • Every page of your Website should do something to convert a reader into a buyer. This typically happens through call-to-action messages. I provide eye-catching graphic design and slogans placed prominently to improve your product and service visibility.
    • Website framework and Web server updates now happen at least twice a month.
    • Was your Website hacked? I provide regular backups (scheduled daily, weekly or monthly) of all Website files and databases to ensure a full restore in under an hour.
    • And a lot more!

    Did you know...software updates and security patches are rolled out to your Web server many times a year, and in most cases these require user input to install. Your Web hosting company is not responsible for installing these updates.

    Choose the best Website Maintenance Plan for your budget and Website so you can get back to managing your employees and customers.

  • Why should I trust you to work on my Website?

    I know what it's like to hire someone based solely on what I'm told, or trusting someone only because they tell me they are a subject-matter expert.

    I earn a client's trust by maintaining some simple policies.

    • I don't use smoke and mirror techno-talk to give the impression a lot of work needs to be done. If you contact me with a problem, I will troubleshoot the issue usually within an hour.
    • Covered in my Privacy Policy, I do not store client log-in credentials. If you hire me to maintain your Website and Web server, I will ask you to create unique log-in credentials. When your Website Maintenance plan expires, I will remind you to delete my account so there's no confusion or finger-pointing if an issue later arises. As an overall rule, you should never share your Website or server log-in credentials with anyone except your Website hosting company - instead create another account with lower privilege settings.
    • No up-selling of other services. I fix the problem immediately and move on.

Let's talk

Right now is the best time for that (un) solvable problem or over-the-top idea
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