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Website Maintenance

Because your Website won't magically fix itself

A Lot of Work went into your Website

Don't let this happen!
website maintenance murreita, temecula, riverside
website maintenance cost
Basic
Maintain
Website files & database backup (daily or weekly)
Code patches & updates (Website)
Paid annually $125 month
Complete
Manage
Basic Plan +
Improve page load times (content & code optimizations)
New page copywriting (2 pages/month)
Graphic Design (2 hour project/month)
Address readability & grammar issues (2 pages/month)
Website files & Database backups (daily or weekly)
Code patches & updates (Website)
Code patches & updates (Server)
Monitor admin log-in page access
Deny suspicious IP access attempts (brute-force attacks)
Harden file directories against hacking
Monitor Website file integrity
Paid annually $250 month
Monthly fees reflect a 20% discount from a per-incident fee

Get your Website Report Card

Sad fact; most Web designers don't test the performance of client Websites.
With a check-in-hand they deliver a 'finished' product, leaving the client to find out about negative search rankings caused by excessive page load times.

website maintenance slow pages, murrieta, temecula, riverside
F

Surprisingly, the Website in this performance report belonged to a company providing among other services, "Web Design." This means they likely don't optimize client Websites either, which is a huge disservice to those clients.

  • Just like in school, "E" and "F" grades indicate serious problems. In this case the Website has several issues including a staggering 13+ second load time - visitors, pack a lunch!
  • Page size is a whopping 4.9MB, not because of too much content, but because none of the content is optimized.
  • Search engines will rank this Website lower than optimized sites, making it almost invisible.
$14.95*

Your Website is likely losing sales due to page content and server-side assets that were never optimized, which means longer page load times, which means visitors look elsewhere.

My verifiable 6-page report (PDF) goes beyond an initial 'glance' of how your Website is performing (desktop + mobile).

  • Google PageSpeed (compared to other Websites).
  • Page load time, total page size and total # of requests.
  • Actionalble recommendations to dramatically improve your site performance.

Give this report to your Web designer so they can see what's working, what's wrong and what needs to be fixed - basically everything they 'forgot' to do. If they still don't know how to improve your Website performance, hire me and I'll refund the report card fee!

Free

If you want to know how your Website is performing without all the details, request a free performance report - this is a 1-page condensed version of the Report Card.

Contact your Web designer with this info and ask, "What exactly did I pay for?"

* Within 1 business day you will receive an invoice at the e-mail address you enter below. Once payment is received, I will generate a report for your Website home page, then call you to discuss my findings. After we have a 10-15 minute conversation I will immediately send you the full report - look it over, send it to your Web designer, and insist they fix your site.

  • To confirm you are the owner, this must match a phone number on the Website you entered above.

Website Maintenance frequently asked questions

  • My secretary's son knows HTML - I can just call him, right?

    HTML has significantly advanced since the days of being the only method to build a Web page. We now have almost as many coding 'flavors' as Baskin-Robbins; HTML5, PHP, CSS3, JavaScript, Ruby, Perl, and on and on. If your employee (or family member) has the skills to WOW Web-savvy visitors, rank the site higher in search results, and harden it against hack attempts, I say ride that train until it derails! If your Website or server crashes as a result, the fix may cost more than a single annual maintenance plan payment.

    Of course you could chose to simply ignore your Website. Just keep in mind, there's no secret sauce - it will not magically update itself, thwart hackers or help the site rank higher within search engine results. Someone has to manage text and optimize images that appear on a page, someone has to update the codebase and someone has to keep the site and hosting environment secure.

  • It's a Website. Just set-it and forget-it, right?

    If your business relies on a delivery vehicle, how often do you schedule maintenance - every month, once a year or never? Not maintaining your Website is kind of like never changing the oil in that truck - when the engine seizes up, a competitor will happily make those missed deliveries to your old customers.

    "Website Maintenance" is not a gimmick service. Unless you have some coding skills and can manage a Web server, this service is essential to keeping your online presence functioning. Your Website is a 24/7 billboard for your services and products, able to generate substantially more profit than any other type of advertising. Software patches, updates, even the occasional Web server upgrade keep a Website functioning and secure.

    A 'set-it and forget-it' attitude will always result in grief and frustration.

    • Hacked - to spread their messages, prospering underground communities prey on Websites with out-dated code frameworks. After thousands of visitors see the new (and defaced) page, that business brand and credibility is instantly, sometimes permanently, damaged.
    • "Page not found." This standard auto-generated message is displayed when the Web server can't 'find' page content. Most potential customers will simply look elsewhere for that service or product.
    • Search Engine blacklisted - the Website has been flagged by search engines as a security risk, typically due to a non-existent secure socket layer certificate (SSL) or reports of malicious content.

    All of these issues are mitigated on a managed Website. When an issue occurs, it is corrected within hours.

    Still not convinced? Billions, not millions, of people have mobile access to the Web. If your Website is not properly maintained, chances are high you're losing valuable potential customers to your competitors. And without customers, you're out of business. How much is that worth?

  • So what exactly am I paying for?

    Website Maintenance has two components; "Maintain" and "Manage." Maintain covers the back-end security aspects of a Website, such as backups and code updates. Manage primarily covers content, which is the 'message' you want visitors to see.

    • If your pages contain 'buy-me-now' messages that are confusing due to grammatical and sentence structure issues, professional copywriting can establish much needed legitimacy and make page content easier-to-consume by Humans and search engines.
    • Every page of your Website should do something to convert a reader into a buyer. This typically happens through call-to-action messages. Professional graphic design and slogans are placed prominently to improve product and service visibility.
    • Website framework and Web server updates now happen at least once a month.
    • Your Website was hacked! Regular backups (daily, weekly or monthly) of all Website files and databases ensure a full restore in under an hour.
    • And a lot more!
    Did you know...software updates and security patches are rolled out to your Web server many times a year, and in most cases these require user input to complete. Your Web hosting company is not responsible for installing these updates.

    Choose a Website Maintenance Plan below that best fits your budget and Website needs.

  • Why should I trust you to work on my Website?

    I know what it's like to hire someone based solely on what they tell me. Not being familiar with a subject, can make it difficult to gauge the validity of the person claiming to be a subject-matter expert.

    I earn a client's trust by maintaining some simple policies.

    • I don't use smoke and mirror techno-talk to give the impression a lot of work needs to be done. If you contact me with a problem, I will troubleshoot the issue usually within an hour.
    • This is also covered in my Privacy Policy - I do not store client log-in credentials. If you hire me to maintain your Website and Web server, create unique log-in credentials. When your Website Maintenance plan expires, delete my account so there's no confusion if an issue later arises. As a rule, you should never share your Website or server log-in credentials with anyone - instead create another account with a lower privilege setting.
    • I fix the problem immediately and move on.

    You already manage other aspects of your business, so hiring someone to manage your Website is one of the best long-term decisions you can make.

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